Effective Date: 5/9/2023
Information We Collect
We may collect the following types of information when you interact with our website, services, or communicate with us:
a. Personal Information: This may include your name, email address, phone number, and other contact details you provide to us voluntarily.
b. Sensitive Information: In the course of providing our services, we may collect and handle sensitive information, such as customer login credentials or other data necessary for remote access to systems or networks. We are committed to safeguarding this information and ensuring its secure handling.
Use of Information
We use the information we collect for the following purposes:
a. Service Provision: We may use personal and sensitive information to provide IT consulting services, including remote access to systems, network monitoring, and troubleshooting.
b. Communication: We may use your contact information to respond to your inquiries, provide updates on projects, and send important service-related communications.
c. Legal Obligations: We may process personal information to comply with legal obligations, such as data retention requirements or responding to lawful requests from public authorities.
Data Security and Retention
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or alteration. We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required to provide our services or as permitted or required by law.
If we provide SMS communication services, we will obtain your prior consent before sending you any promotional or marketing messages. You may opt-out of receiving such messages by following the instructions provided in the SMS.
Loss of Data
While we take precautions to prevent data loss, including backup and disaster recovery measures, we cannot guarantee that loss of data will never occur. You acknowledge and accept this risk, and we are not liable for any damages or losses resulting from data loss.
You have the right to access, correct, or delete your personal information held by us. You may also have additional rights under applicable data protection laws. To exercise your rights or for any privacy-related inquiries, please contact us using the information provided at the end of this policy.